VIP Autowerks

Online Ordering Information and Policies: 

Shipping Policies:

All ground shipments of accessories, lights, spoilers, fenders, hoods, etc can only be shipped to the confirmed billing address of the credit card and require a valid phone number that we will call to confirm the purchase.  All FedEx and UPS orders require delivery signature upon arrival.  International shipments may incur taxes/duties billed to the customer upon delivery depending on the country goods are shipped to.  Freight items such as body kits and oversized products can be delivered to the billing address with the added residential surcharge or to a place of business at the commercial rate.  Upon delivery photo identification must be provided and signature is required.  These measures have been implemented to avoid fraudulent purchases and to protect credit card holders. IP Addresses and internet service provider information is logged with each order. All fraudulent purchases will be prosecuted to the fullest extent of the law with local law enforcement as well as the FBI.

Shipping Damages
Some products may be damaged during transit.  VIP Autowerks is responsible only for the shipment of your order.  Once the freight carrier accepts the package they assume all responsibility of delivery and any damage that may occur in transit.  Inspect all packages immediately in the presence of the delivery person.  Do not sign delivery receipt until all packages have been inspected. In the event that damage has occurred, note the specific damage on the delivery bill and have the delivery person sign it as verification.  Do not reject the shipment as this may result in additional freight charges that will be billed to you. You must accept the shipment and file a damaged goods claim with the carrier.  Retain all boxes and other packaging material as package may be subject to inspection by the carrier. Call the freight carrier within 24 hours to file a claim request.  VIP Autowerks will assist you by supplying the freight company with any information that is needed to complete the claim process. 

Failure to comply with this policy can result in a denial for damage claim.

Warranty/Liability
All products sold by VIP Autowerks are sold "as is" to the customer. VIP Autowerks does NOT offer warranty on any of the products sold unless specifically noted. If warranty is offered by the manufacturer, warranty documentation will be sent with the product. All products sold by VIP Autowerks are aftermarket products and are intended for off-road or show use only. VIP Autowerks is not liable for any damages or injury as a result of these products. Due to strict regulations by the Department of Transportation, some of these products are not approved for street/highway use. Removal of reinforcements, bumpers, turn signals, and other safety equipment on the vehicle is the responsibility of the buyer. VIP Autowerks will not be responsible for your own actions.

Installation of Aerodynamics
Most aerodynamics are manufactured in fiberglass. Due to the material used in production, the body kits will NOT be a direct bolt-on. These body kits may require prepping such as, sanding, shaving, filling gaps, or other body work. These modifications may include removal or cutting of the OEM bumper reinforcement bars. By complying with our policies, customer understands the procedure and possible difficulty in installing the body kit. We HIGHLY recommend that a professional body shop with fiberglass body kit experience perform the installation. Refunds will not be issued due to poor fitment of the body kit.

Backorders/Cancellations
If product is in stock, it will be shipped within 48 hours. Most aerodynamics orders take 2 to 4 weeks to receive from the date of purchase. In the event that there is a backorder, wait time may be 4 to 8 weeks. There is a 25% cancellation fee on orders that are cancelled within 30 days of purchase date.  Special orders and parts that are made to order cannot be cancelled no exceptions.

Returns
All returns must be authorized and approved by VIP Autowerks and is subject to a 25% restocking fee. All return requests must be made within 5 days after receiving order. All approved returns must be returned to VIP Autowerks in unused and unaltered condition with original packaging. Insure that product is very well packaged. Refunds will not be issued on returns that are damaged during shipping back to VIP Autowerks .  In the event that damage does occur, a refund will be issued when a claim has been settled with the carrier. Failure to comply with this return policy will result in a refusal of the shipment and will be returned to customer at his/her own expense.  Special order items are not returnable.

Pre Order Specials:

We offer pre order specials direct from our manufacturers on select new products that are being released.  On these select new products we place your order direct with the manufacturer at the time your order is received.  This helps you the customer receive one the first products that are produced at a discounted price and also helps the manufacturer offset some expense of tooling and mold fees on new products.  Due to the structuring of our pre order program any cancelled pre orders are subject to a 25% cancellation fee on the price of the product.
 
Customer Support:
We are here to serve you by e-mail 7 days a week.  We are generally pretty quick to respond to e-mails and do our best to provide our customers with the best possible support before, during, and after the sale.

Thank you for taking the time to read our terms and conditions. Our staff at VIP Autowerks wishes you a great shopping experience.

Company Headquarters:

VIP Autowerks

Sales Hours: (Orders Only)

Hours: 10:00AM - 5:00PM PT Monday-Friday

Hours: 10:00AM - 2:00PM PT Saturday

Service Hours:

Hours: 10AM - 5PM PST Monday-Friday

E-mail sales@vipautowerks.com